Frequently Asked Questions

Everything you need to know about bringing Fresh Sends home.

How do you ensure the freshness of my order during shipping?

We utilize specialized temperature-controlled packaging and expedited shipping methods to ensure your items arrive in peak condition. Most orders are delivered within 1-2 business days of leaving our warehouse.

What is your return policy for home goods?

We offer a 30-day return window for most non-perishable home items. Products must be in their original packaging and unused condition. Please note that custom or perishable items are final sale.

Do you offer international shipping?

Currently, we only ship within the continental United States to ensure our quality standards and delivery timelines are met. We hope to expand to international locations in the future.

Can I track my order once it has been placed?

Yes, as soon as your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.

How can I make changes to an existing order?

Because we process orders quickly to ensure fast delivery, changes must be requested within 1 hour of purchase. Please contact our support team immediately for any modifications.